Privacy Policy

1. Information We Collect

We may collect and process the following personal data:

• Contact Data: name, mobile phone number, email address, and any other information you voluntarily provide (e.g., when you sign up or contact support).
• Usage Data: information about how you interact with our text messages (opens, clicks, replies) and our services, including IP address, device type, and interaction logs.
• Communication Data: records of your conversations with us, including text messages sent and received, as well as the content of such messages when you contact us for support.

We do not intentionally collect special categories of data (such as biometric or health data) unless you explicitly provide it.

2. How We Use Your Information

We use your personal data for the following purposes:

• Sending informational and promotional text messages for which you have registered, including confirmations, updates, surveys, and offers.
• Managing and responding to your requests, inquiries, or claims.
• Improving our services and personalizing your experience.
• Complying with legal obligations and preventing fraudulent activities.
• Sending administrative communications, such as changes to this policy or our terms.

We only process your data when we have a valid legal basis: your consent, performance of a contract, compliance with a legal obligation, or our legitimate interests (provided your rights do not override those interests).

3. Sharing and Disclosure of Data

We do not sell your personal information to third parties. We may share your data with:

• Service Providers: companies that help us send text messages, host data, analyze usage, or provide customer support (e.g., messaging platforms). These providers are bound by contractual confidentiality and security obligations.
• Legal Authorities: if required by law or to protect our legal rights, the safety of our users, or to investigate fraud.
• Business Transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business, with prior notice to you.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. However, no transmission over the Internet or storage system is 100% secure. We recommend taking precautions when sharing sensitive information.

5. Your Rights and Choices

Depending on your jurisdiction, you may have rights such as:

• Access, correct, or delete your personal data.
• Withdraw your consent to receive text messages at any time (send STOP to our messages or email us).
• Object to processing of your data for direct marketing purposes.
• Request restriction of processing or data portability.

To exercise your rights, contact us at support@oagtech21.com. We will respond to your request within the applicable legal timeframe.

6. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. When no longer needed, we will securely delete or anonymize it.

7. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from minors. If you become aware that a minor has provided us with information without parental consent, please contact us so we can delete it.

8. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of any changes by posting the new version on this page and, when appropriate, through other channels (such as text message or email). The "Last Updated" date at the top reflects the most recent changes. We encourage you to review this page periodically.

9. Contact Us

If you have questions, comments, or concerns about this Privacy Policy or our data practices, please contact us at:

OAGTECH21
Email: support@oagtech21.com
(We aim to respond within 30 days.)